Globalegrow Issues Q&A with ManagementGlobalegrow Puts Customer Satisfaction First

June 07, 2016 02:35 PM Eastern Daylight Time
NANSHAN DISTRICT, SHENZHEN, China–(BUSINESS WIRE)–Shenzhen Global E-Grow Electronic Commerce Co., Ltd (“Globalegrow” or “the Company”) today released a Q&A with management, shedding light on the business behind popular e-commerce sites such as SammyDress.com, RoseGal.com, and Zaful.com, which provide customers around the world with direct access to affordable, trendy fashion.

Q: Who owns and operates Globalegrow?

A: Globalegrow is a subsidiary of Global Top E-Commerce Co., Ltd Corporation, which was established in 1995. Globalegrow is a cross-border e-commerce enterprise within the Corporation and was founded in 2007.

Q: What kind of company is Globalegrow?

A: We are an e-commerce company dedicated to honesty, quality and trust. We provide affordable products and try to keep our costs as low as possible because our customers love to change up their style, experiment with a wide variety of looks, and keep up with the latest trends. In order to continue delivering on this idea, our business model is not designed to compete with luxury brands. However, it is important that our products meet the needs and expectations of customers, and we are constantly reviewing our processes so that we can improve the Globalegrow experience for all shoppers.

We work hard to ensure the products consumers receive accurately reflect the images we use to advertise the products. If ever a customer is dissatisfied, we offer 24/7 customer service support through email and live chat so that we are able to resolve any issues they may have in a timely manner. Additionally, we only work with vendors that reflect our values, and promptly end relationships with any vendors that do not meet our standards.

Q: How do you source your products?

A: All of our products are manufactured by third-party vendors and suppliers. We have strict supplier selection criteria and follow a four-step vendor assessment process that includes reviewing product quality, inspecting factories and production processes, verifying certifications, and implementing an ongoing process for continuing assessments and feedback.

Q: Who quality checks and ships the products out to customers?

A: Currently, some of our vendors ship through Globalegrow and some ship directly to customers. Within one year, we will have in place 100% quality assurance – meaning that all of our products will be inspected by Globalegrow before shipping.

About Globalegrow:
Globalegrow is a cross-border e-commerce enterprise founded in 2007 that imports products to China and exports Chinese products all over the world. Globalegrow utilizes different sales platforms in a variety of regions in order to best service its customers and markets and provide its customers direct access to affordable fashion and products.

Contact:
Globalegrow,
Dongbin road,
Shenzhen – 123456,
Guangdong, China,
Phone: (+1) – 123456789,
E-Mail: globalegrow_pr@globalegrow.com
http://www.sammydress.com

 

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